At api5000, your privacy is a core commitment — not an afterthought. This Privacy Policy explains in plain language how we collect, use, store, share, and protect your personal information when you access or use the api5000 platform. Please read this document carefully.
This Privacy Policy ("Policy") describes how api5000 ("Company", "we", "us", "our") collects, processes, uses, stores, discloses, and protects personal data relating to individuals ("Users", "you") who access or use the api5000 online casino and sports betting platform, accessible at api5000.lat and all associated subdomains, mobile interfaces, and services (collectively, the "Platform").
By registering an Account on the Platform, accessing any part of our services, or otherwise providing your personal data to api5000, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal information as described herein.
Your Privacy Matters: api5000 is committed to maintaining the trust of our Malaysian player community. We treat all personal data with the highest degree of care and apply strict access controls across our organisation. We do not sell your personal information to third parties under any circumstances.
This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy, all of which govern your use of the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
api5000 collects Personal Data in the categories set out below. We collect only the data that is necessary for the purposes described in this Policy, consistent with the principle of data minimisation.
api5000 collects your Personal Data through the following means:
The majority of Personal Data we hold is provided directly by you during the Account registration process, during KYC verification, when you make deposits or withdrawals via Malaysian payment channels such as Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank Online, or Hong Leong Connect, and when you contact our customer support team.
When you access and use the Platform, we automatically collect Technical & Device Data (see Section 3.5) through our web servers, analytics systems, and cookie technologies. This data is collected passively as a function of normal Platform operation.
In limited circumstances, api5000 may receive Personal Data about you from third-party sources, including:
api5000 processes your Personal Data for the following purposes. Where multiple legal bases apply, the primary basis is indicated:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration & Identity Data | Performance of contract |
| Identity verification (KYC) and age verification | KYC Data, Registration Data | Legal obligation |
| Processing deposits and withdrawals | Financial Data, Identity Data | Performance of contract |
| Providing gaming and sports betting services | Gaming Activity Data, Financial Data | Performance of contract |
| Fraud prevention and anti-money laundering compliance | All categories as required | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Communications Data, Account Data | Legitimate interest |
| Responsible gambling monitoring and intervention | Gaming Activity Data, Account Data | Legal obligation / Legitimate interest |
| Sending service-related communications | Contact Data, Account Data | Performance of contract |
| Sending promotional and marketing communications | Contact Data, Preference Data | Consent |
| Platform analytics and improvement | Technical Data, Gaming Activity Data | Legitimate interest |
api5000 processes Personal Data in accordance with applicable data protection principles. The legal bases upon which we rely are as follows:
Processing is necessary to fulfil our contractual obligations to you as a registered User — including operating your Account, processing financial transactions in Malaysian Ringgit (MYR), and delivering gaming services.
api5000 is required to process certain Personal Data to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, counter-terrorism financing (CTF) regulations, and age verification requirements (21+).
We process certain Personal Data on the basis of our legitimate interests as a business, where those interests are not overridden by your privacy rights. This includes fraud detection, security monitoring, responsible gambling oversight, and Platform analytics.
Where we rely on consent as a legal basis — primarily for marketing communications and non-essential cookies — you may withdraw your consent at any time by contacting us at [email protected] or by updating your Account communication preferences. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.
api5000 does not sell, rent, or trade your Personal Data to any third party. We may disclose your Personal Data only in the limited circumstances set out below:
We engage trusted third-party service providers who process Personal Data on our behalf under binding contractual agreements. These include:
All service providers are contractually bound to process your data only for specified purposes, to maintain appropriate security measures, and to comply with applicable data protection requirements.
api5000 may disclose Personal Data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect fraud, money laundering, or other serious criminal activity.
In the event of a merger, acquisition, restructuring, or sale of all or part of api5000's business, your Personal Data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.
We Never Sell Your Data: api5000 does not and will not sell, lease, or otherwise trade your Personal Data to third parties for their own commercial or marketing purposes. This commitment is absolute and applies regardless of any future changes in our corporate structure.
api5000 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods we apply are as follows:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in accordance with our data destruction procedures.
api5000 implements comprehensive technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
While api5000 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for ensuring the security of the devices you use to access the Platform.
Security Reminder: api5000 will never ask for your password, bank PIN, TAC/OTP code, or full payment credentials via email, live chat, or phone. If you receive any such request claiming to be from api5000, do not respond and report it immediately to [email protected].
api5000 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, improve your experience, and analyse Platform usage.
You may control non-essential cookies through your browser settings. Most modern browsers allow you to refuse, delete, or receive alerts about cookies. Please note that disabling cookies may affect certain Platform features and your overall user experience. For more information on managing cookies, refer to your browser's help documentation.
Subject to applicable law and certain exceptions, you hold the following rights in respect of your Personal Data held by api5000. To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe, typically within 30 days.
You have the right to request a copy of the Personal Data we hold about you, together with information about how it is being used, who it has been shared with, and the legal basis for processing.
You have the right to request correction of any inaccurate or incomplete Personal Data we hold about you. You may update many Account details directly through your Account dashboard.
In certain circumstances, you have the right to request deletion of your Personal Data. Please note that this right is subject to our legal retention obligations — for example, we are required to retain KYC and financial transaction data for prescribed periods regardless of an erasure request.
In certain circumstances, you have the right to request that we restrict the processing of your Personal Data — for example, while we investigate an accuracy dispute.
Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, and machine-readable format.
You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. If you no longer wish to receive promotional communications from api5000, you may unsubscribe at any time or contact us at [email protected].
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of prior processing.
🔞 Strict Age Requirement — 21 Years and Above: The api5000 Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that Personal Data has been submitted by or on behalf of a person under 21, we will immediately suspend the relevant Account, delete all associated Personal Data, and take appropriate action including notifying relevant authorities if required.
api5000 implements robust age verification procedures as part of the KYC process, requiring submission of valid government-issued identity documents for all Users prior to processing withdrawals. Age verification checks may be conducted at any point during a User's relationship with the Platform.
If you believe a minor may have accessed the Platform using your Account or device, please contact us immediately at [email protected]. We will act without delay to investigate and secure the Account.
In the course of providing our services, your Personal Data may be transferred to and processed in countries outside of Malaysia. This may occur where our cloud infrastructure providers, KYC service providers, or other Data Processors operate data centres in jurisdictions other than Malaysia.
Where such transfers occur, api5000 ensures that appropriate safeguards are in place to protect your Personal Data, including contractual protections requiring recipient organisations to handle your data with the same level of care and security as api5000.
api5000 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered Users by email to the address associated with their Account and/or by posting a prominent notice on the Platform.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we handle your Personal Data. Your continued use of the Platform following any update constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your Personal Data by api5000, please contact our Data Protection team using the details below:
Privacy & Data Protection Enquiries
Email:
[email protected]
Please include "Privacy Request" in the subject line of your email and
provide your registered Account username and a clear description of your
request to help us respond efficiently.
Response Time: We aim to respond to all privacy-related requests within 30 days of receipt. Complex requests may require additional time, in which case we will notify you of the expected timeline.
Our customer support team is also available via live chat on the Platform, 24 hours a day, 7 days a week, including all Malaysian public holidays.
Our data protection commitments are built into the platform's architecture, not bolted on as an afterthought. Here is what that means in practice.
All data transmitted between your device and api5000 is protected by bank-grade 256-bit SSL encryption. Your personal and financial information travels securely across every connection.
api5000 has an absolute policy against selling, renting, or trading your personal data to third parties for their own commercial purposes. Your information is used only to operate your Account and deliver our services.
You have clear rights over your personal data — access, rectification, erasure, portability, and objection. Submit a request to [email protected] and we will respond within 30 days.
We don't hold your data indefinitely. Each category of personal data has a defined retention period, after which it is securely deleted or anonymised in line with our data destruction procedures.
api5000 applies the principle of data minimisation — we collect only the personal data that is genuinely necessary for the purposes stated in this Policy. No unnecessary data collection, ever.
Personal data is accessible only to api5000 staff who have a legitimate business need. Role-based access permissions, activity logging, and mandatory staff training govern all internal data handling.
Now you know exactly how api5000 handles your personal data — transparently, responsibly, and with your privacy as a core priority. Join over 250,000 Malaysian players who trust api5000 for live casino, sports betting, and more.
🔞 For players aged 21 and above only. Please review our Responsible Gambling Policy and Terms & Conditions before using the Platform.